Replacement Policy
- Introduction
We understand that sometimes things may not go as planned when it comes to direct to film printing. If you are not satisfied with the quality of the printed image or design, we may offer a replacement. However, please note that replacements are only allowed under certain conditions.
- Eligibility for Replacements
Replacements will only be considered if the following conditions are met:
- The artwork is in the CMYK color space
- The artwork is at least 300 DPI
- The artwork is deemed acceptable and suitable for printing by Brand Your Life Print Works during the replacement review process
- How to Request a Replacement
If you are not satisfied with the quality of the printed image or design and believe that you are eligible for a replacement, please contact us within 2 days of receiving your order. When requesting a replacement, please provide us with the following information:
- A description of the problem you are experiencing
- Images of the printed image or design
- The original artwork that was submitted for printing
- Determination of Replacement
We will review your request for a replacement and determine the eligibility of the replacement based on the specific circumstances. The replacement will be determined by the extent of the problem and will be provided on a case-by-case basis. Please note that replacements will only be offered if the artwork submitted meets the conditions outlined in section 2.
- Limitation of Liability
We will not be liable for any damages or losses that may result from the use of our Services. This includes, but is not limited to, damages or losses caused by errors in printing, delays in delivery, or any other issues that may arise.
- Contact Us
If you have any questions or concerns regarding this Replacement Policy or our Services, please contact us at info@brandyourlifeprintworks.com.
Last updated: 01-23-2023
